Privacy Policy


Introduction to this Policy.


This Privacy Policy (the “Policy is”) for the website www.fivestarpsychics.com (including its sub-domains and its mobile optimized versions), along with any and all products and services owned, offered and provided by Five Star Psychics LLC, (collectively referred to hereinafter as “Five Star Psychics”, and also referred as us’, ‘its’, ‘ours’ and/or ‘we’).

This Policy shall be supplemented by our Terms and Conditions of Use, and any other guidelines, terms and policies made available by us from time to time, all incorporated herein by reference.


Scope of this Policy.


Henceforth, this Policy is applicable to the information collected through your use of our Site and services.  As used herein and elsewhere, the words “collect”, “use”, “process”, “treat”, “disclose” and analogous shall be related to personally identifiable information (the “PI”) and other data that we may collect from our users and/or visitors, including cookies inside a computer and mobile device IDs.

By registering with us or otherwise using our products and services, you thereto consent to the collection, transfer, processing, storage, disclosure and other uses of your PI as described in this Policy.


Information You Provide to Us.


When you sign up for any of our account options, use our Site, services and/or purchase our products, you will need to disclose us your name, email address, physical address, personal photography, and/or phone number.  If you do not wish to disclose any personal data, then your sole remedies shall be to close this web tab, delete your account and/or exit the Site.


Information We May Collect if You Use Our Services.


We will not share you PI without your permission.  Only after you have granted us your consent, we may share your PI with our authorized third parties so that they may offer you personal services, such as psychic services.  Overall, this information will only be shared with your explicit permission or if you choose to share it via your account or mobile device’s settings.

We use various third party platforms in order to provide our services, for example we use Click4Advisor in order to connect you with other persons, where you will be able to write, speak and see them in real time multimedia communication.  Such platforms are ruled by their own terms of use and privacy policies, not ours, and you ought to be informed and aware of their terms and personal data practices.

We may also share non-personally identifiable information about your with third parties, such as aggregate statistics, analytics and web site usage information.  This information cannot be used to identify you.


Information Collected from Payment Processors.


We use payment partners in order to bill and process any payments and subscriptions made via our platform and our services.  These platforms will request you to disclose them sensitive information in order to complete purchases and operations related to our services.  Such third-party payment processing platforms are governed by their own safety standards, policies and terms of use.


Process of Information Collected by Five Star Psychics.


We use your information to provide and improve our services and products.  By storing your PI on our secure servers, we are able to shorten your login process and allow you to modify your personal profile online.  We will generally collect, use and disclose your PI to:

  • Provide, operate, maintain, improve, and promote our platform and our products and services.
  • Verify your e-mail address; send password retrieval links and other account notices.
  • Improve your user experience and provide you with personalized support
  • Offer promotions, newsletters, sweepstakes entries and rewards, send service related announcements and contact you about inquiries for our products and services.
  • Investigate and prevent fraudulent transactions, unauthorized access to our services, and other suspicious activities.
  • Monitor and analyze trends, usage, and activities in connection with our products and services and for marketing or advertising purposes.

As our user, you will generally be able to control and select the amount and type of PI you may disclose to us.  We continuously try to improve our user experience, and strive to provide you the best choices for the disclosure, edition or removal of the PI being processed by us.  We will retain your PI only for as long as it is reasonably necessary for our business purposes (e.g. as long as your account is active).  We will also retain and use your PI for our compliance obligations, to resolve disputes among our users, and enforce our contracts with authorized third parties.


Access to Your Personally Identifiable Information.


In order to enforce your privacy rights, please contact us as indicated in the contact section of our Site.  Your request must include, at the least, the following information: (i) your full name, address and/or e-mail address in order for us to notify you the response to your request; (ii) attached documents establishing your identity; and (iii) a clear and concise description of the PI of which you seek to enforce any of your privacy rights.  If you request rectification, please indicate the changes to be made and include documentation to back up your request.

Upon receipt of your privacy request, and after due review, we may then edit, deactivate and/or delete your PI from our products and services.  Please take into account that we may not be able to delete all of your data from our secure databases or the databases of third parties to which your PI has already been disclosed.  If that is the case, please contact such third parties directly in order to request enforcement of your privacy rights.  In case of secure databases under our control where deletion is impossible, we will make such information inaccessible.


Safety of Your Information.


We use industry standard protocols and technology to protect your registered user information and PI, such as Secure Socket Layer (SSL) technology and secure databases.  Your PI is only accessible by a limited number of our employees who have special access

rights.  Overall, we implement and maintain reasonable security measures to protect our databases and records from unauthorized access, acquisition, destruction, use or disclosure.

Notwithstanding the foregoing, please take into account that the Internet and related transmissions are not secure or error free communication means.  Additionally, if you post information on a public forum, message board, blog or bulletin board, any PI you elect to disclose therein there may or will be read, collected and/or used by other users of such forums and could be used by third parties to send you unsolicited messages.


Disclosure of Information.


We must reserve our right to disclose your PI when we or our affiliates, clients, contractors, licensors, officers, agents and/or representatives reasonably believe it necessary to protect our interests, or where you result to be in breach of our Terms and Conditions of Use and/or this Privacy Policy.  Accordingly, we will have the right to disclose any and all collected PI and/or data, under the following circumstances:

  • If required under applicable law, rules or regulations.
  • If one of our related third parties considers that there is a danger for your person or for the well being of third parties.
  • In response to a valid request or subpoena from a government or law enforcement agency.
  • To defend ourselves and our affiliates, licensors, officers, agents and representatives from legal claims and processes brought to us by third parties (including takedown notices).
  • To defend the property, rights and integrity of any of our users, advertisers or licensors.
  • To stop or cause to cease any actions that we may consider to cause –whether allegedly or factually– a contingency or liability.


Newsletters and Commercial Messages.


From time to time, we will ask you for express permission and consent to receive Commercial Electronic Messages (‘CEM’).  A CEM is a message in an electronic format (e.g. email, SMS, push notifications and other form of communications) which is then sent to an electronic address (e.g. email, mobile device) and that contains a message asking recipients to participate in commercial activities (e.g. purchase of products, services and invitations to participate in user research).

Our optional email newsletters are considered CEMs, and therefore you may subscribe or unsubscribe from them at will, usually on your account settings, or by following the unsubscribe links contained therein.


Third-Party Service Providers.


Our platform and our services may display hyperlinks to the websites of our commercial partners and other related third parties.  When you use such links to go to another website, our Policy and Terms are no longer into effect and your browsing thereof is in your own and final risk.  In addition, any banner or ad that we may have on our platform does not constitute any endorsement of any third-party thereof.

Please take into consideration that we are not responsible for the privacy and personal data practices of such third parties (including any tools, cookies, information or content contained thereunto), and that we do not have control over the manner in which such third-parties may collect, process, treat or use your PI.


Service Eligibility.


Through the simple use of the platform and our products and services, you hereby represent and warrant that you are at least eighteen (18) years of age –or older– as of the date of first access thereof.  Five Star Psychics does not knowingly collect any kind of information from persons under the age of thirteen (13).  If we learn or have reason to suspect that any user is under the age of thirteen (13), we will delete any PI under that user’s account.


Changes in this Privacy Policy.


We reserve the right to amend, change, suspend and/or update our platform, our products, our services, this Policy and/or our Terms, in whole or in part, from time to time and at our sole and final discretion.  Your continued use thereof after the last effective date of modifications thereof indicates your acceptance of such modifications.  We will post any updates on our platform, and may also send you an email or otherwise notify you of any changes.


Financial data and information


We may use third party payment partners in order to bill and process any payments and subscriptions made via our Site or products or services.  These platforms will request you to disclose them sensitive PI (e.g. credit card number, account username and password) in order to complete purchases and operations related to our services.  Such third-party payment processing platforms are governed by their own safety standards, policies and terms of use.  We shall not be liable for their operation, safety or otherwise their functioning.  We strongly advise our users to engage in online safety measures in order to protect their financial information.  We will not collect or store any sensitive financial information of you.


International Residents Notice


We have our headquarters in Canada.  Henceforth, your PI may be accessed by us or our affiliates, agents, partners, advertisers or third-party service providers in Canada, and you hereby consent to such access and transfer by simple disclosure.  If you are accessing our Site, products and services from other regions, you ought to know that you are thereby transferring your PI to Canada and, thus, you hereby consent to such transfer.

Upon the case where Five Star Psychics specifically undertakes the process of personal data that has been duly disclosed by you to us, and that is subject to national legislation that implements the EU Data Protection Directive (95/46/EC), by clicking the “I Accept” button or otherwise accepting the terms and conditions of our services through a clickable action or similar action, you hereby acknowledge, agree and accept to such transfer.


Personal Information Protection and Electronic Documents Act


For our users residents of Canada, all PI disclosed to us shall be collected, used and treated in accordance with applicable provincial and federal law.  In compliance with the PIPED Act (commonly known as PIPEDA), we have posted this conspicuous Policy to the public, indicating the PI being collected and the manner in which it may be disclosed and with whom.  We have also obtained –or will obtain as necessary– your express consent for the collection, use and/or disclosure of your PI.

Accordingly, our users have been made aware of: (i) why we collect, use and/or disclose your PI; (ii) who is responsible for protecting their PI; (iii) the appropriate safety measures we will undertake to protect their PI; (iv) how they can obtain access to their PI and how to ask for corrections; and (v) how to contact the organization responsible for their PI.


Notice to Ontario Residents


In compliance with PIPEDA, we: (i) have obtained (or will obtain as necessary) your express consent for the collection, use and/or disclosure of your PI; (ii) offer measures for the update and edition of your PI; (iii) provide public and free contact details; (iv) have specified the purpose and use of you PI; and (v) have indicated the procedure for notification in case of any actual or alleged breach of privacy.


How to Contact Us.


If you have any questions or queries about us, our services, our Terms and Conditions of Use and/or this Privacy Policy, please contact us as indicated in our website: www.fivestarpsychics.com.



Date of last effective update is May 10, 2019.